Webinar: "How the Home Office uses stories to share knowledge" (Wednesday 14 July 2021)
In this session we will provide an overview of how we construct stories in a way that helps us to share and learn lessons from our experience. We will, also, talk about some of the other tools, techniques and initiatives we are using to improve knowledge management in the Home Office.
| When: | 14/07/2021 13:30 |
| Where: | Online - Zoom United Kingdom |
| Presenter: | Luke Spencer - Home Office |
| Contact: | info.gig@cilip.org.uk |
Data, information and knowledge are
intrinsically linked but need to be managed differently to get the most value
from them. In the Home Office Knowledge & Information Management Unit,
we are using engaging techniques like storytelling to encourage knowledge sharing
across the department. In this session we will provide an overview of how we
construct stories in a way that helps us to share and learn lessons from our
experience. We will also talk about some of the other tools, techniques and
initiatives we are using to improve knowledge management in the Home Office.
Presenter Bio:
During a
22 year Home Office career Luke Spencer has
worked in a wide range of frontline operational, corporate enabler and internal
consultancy roles. He is a fairly recent arrival to the world of KIM, but has
been struck by the impact of good knowledge sharing and the behaviours we
encourage to enable it.
Just discovered this LSE blog posting from 2018 reporting on work from the Bennet Institute for Public Policy at Cambridge University. "Institutional Memory: we need a more dynamic understanding of the way institutions remember" https://blogs.lse.ac.uk/politicsandpolicy/institutional-memory-dynamic-approach/
ReplyDelete"It is of course all very well to offer a new theoretical perspective, but the challenge is also to give it a shape that makes it useable for government practitioners. We suggest in our article that the way to operationalise a dynamic form of institutional memory is to provide forums for the exchange of ideas and memories, and systems capable of capturing it. So, when starting a new project, we argue for building diverse teams of people with different experience levels, from right across government and the private sector. This allows actors to disperse memory more effectively than a siloed mentality that clings to one view of the success or failure of past initiatives. Our research interviews suggest looking at options like co-locating teams of people together in meaningful ways – not as an added-on one-hour meeting a month, but as a deeply entrenched method of daily interaction – either physically or through virtual connections. Conceptually, the end point is a Wikipedia model of memory – a bank of documents that is constantly updated, changed and reinterpreted in real time through the minds of those working on a problem."
Does this still ring true today? What else should GKIM professionals be doing to aid knowledge capture?