KNOWvember - Storytelling at the Home Office
Welcome to the second GIG KNOWvember blog posting. In July 2021 Luke Spencer from the Knowledge and Information Management Unit at The Home Office kindly provided us with an overview of knowledge management techniques that they use. One of those techniques was storytelling and it is this tool that will feature as our next KNOWvember feature. In this webinar extract, Luke provides a brief example of storytelling, demonstrating why it is effective in both knowledge capture and knowledge sharing functions, and discusses the use of Freytag’s pyramid as a template for generating stories. Knowledge capture In the knowledge capture phase of creating a story, conversational interviewing allows access to tacit knowledge. This provides a far richer picture, enabled by the time for discussion, creating opportunities for participants to reflect on and explore their experiences. This is a more dynamic process than completing an after-action review, or a paper based lessons learned exerci...
